Hotel telephony solutions enable personalised communications services

Alcatel-Lucent has signed a three-year agreement with Accor Group S.A. to act as a preferred communications supplier of turnkey hospitality solutions.  Accor is known for its customer service expertise in the hospitality industry, managing more than 4,100 properties worldwide.

Alcatel-Lucent offers three different solutions based upon each hotel type - luxury, mid-scale, economy - and the specific requirements of the hotel, whether it has 50 or 500 rooms.  The solutions include digital phones for staff and installation, maintenance and training services.  With the Alcatel-Lucent solutions, Accor will be able to offer guests new services including voice mail set-up at check-in, language preferences, mobility options and payment options.  Guests will benefit from features such as a direct-dial telephone number, voice mail and call forwarding, as well as “do not disturb” and “wake up” notifications.  The new communication solutions can also accommodate Accor’s future evolution to triple play and IPTV services for its guests.

Under the agreement, Alcatel-Lucent and its business partners will supply customised products and services for the full range of Accor hotel brands around the world, except for Etap Hotel and HotelF1.  With more than 100 business partners around the world, Alcatel-Lucent ensures efficient service for all its customers, including 24/7 technical support that enables Accor to concentrate on its mission of operating hotels and exceeding guest needs.
“Accor was looking for partners able to meet the needs of its economy to its luxury brand hotels worldwide.  After rigorously assessing the different solutions available on the market, Alcatel-Lucent was chosen for its solid expertise in the hospitality industry and the global coverage Accor required,” said Philippe Le Moel, Head of Telephony at Accor.

“As a dynamic enterprise facing the challenges of a competitive market, Accor has selected Alcatel-Lucent to transform their communications and services capabilities.  These new services will help optimise the bottom line while delivering a more satisfied customer engagement,” said Tom Burns, President of Alcatel-Lucent’s Enterprise and Strategic Industries business.

The new agreement is already being implemented globally, reinforcing Alcatel-Lucent’s position in all segments of the hospitality market as it adds to the more than 50 Accor hotels in Europe, Africa, South America and in the Asia Pacific region already being served by Alcatel-Lucent solutions.  For more information, see the innovative technologies showcased with an interactive tour of the Alcatel-Lucent virtual hotel.

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