South African telecommunication solution provider Saicom Voice Services has entered into partnership with pan-African telecoms enabler Seacom through which Seacom will provide voice over internet protocol (VoIP) and Cloud PBX services over a white-label platform to SME and corporate customers
Through the partnership, SEACOM will offer voice services to its growing customer base, in addition to its existing high-speed internet access and cloud services.
Commenting on the new deal, Saicom Voice Services CTO Greg de Chasteauneuf said, “Our strategy is to build our channel platform in order for resellers to partner with us and in turn extend their service offering to their customers with voice solutions.” He noted that the platform enabled Seacom to offer end-to-end support without having to own the infrastructure.
Seacom business head Grant Parker said, “We were looking for a voice partner that uses reliable and high-quality infrastructure, and Saicom Voice Services’ Broadsoft carrier-grade platform gave us the quality assurance that we needed.” He added that having a fully fledged IP telephony completed the company’s service offerings to customers in terms of data and voice.
Saciom Voice Services’ Cloud PBX port for customers was another factor that helped “clinch the partnership”. Parker said, “The premise of our offering to our business customers is that they need to have an effortless experience when doing business with us and the Cloud PBX portal is easy to interact with, which was another criteria we had when we evaluated potential voice partners. We want to make sure that we have an outside-in approach, meaning that we look at what customers want, how they want to interact with us, and then we make it easy for them to do business with us.”