Cameroonian operator replaces legacy system

Orange Cameroon has selected the Comverse Voice HUB to replace a competitor’s system to handle projected growth and support the deployment of new voice-related services on its mobile network.

Comverse Voice HUB brings to Orange Cameroon a modular state-of-the-art platform that enables a range of voice services designed to generate revenue at each stage of a voice call. In Cameroon, the Comverse services include:

  • Visual Voicemail, which notifies users by multimedia message (MMS) or email when a voicemail has been deposited. Users click to hear the message.
  • Who Called, which monetises previously lost revenue opportunities by delivering network-based information that the handset alone cannot provide, such as the phone numbers of callers to subscribers whose handsets are busy or unreachable (turned off, out of battery or out of service range), as well as the phone numbers of callers who reach the voicemail system but do not leave a message.
  • Notify Me, which alerts callers when unavailable parties become reachable. 

As part of the Visual Voicemail service, subscribers also have access to the Comverse Web Inbox, where all voice and fax messages are directed to a single web-based inbox with at-a-glance details about each message. With a click, Orange subscribers can access and manage all of their messages in any order from anywhere in the world. In addition, Comverse Web Self Care allows Orange subscribers to control major aspects of their voicemail services through the operator’s portal.
“Comverse’s modular Voice HUB and the new services it enables on a single platform squarely address our key concerns, such as innovation, a superior user experience, flexibility, future-readiness, and cost management,” said Jean Michel Latute, Chief Executive Officer at Orange Cameroon.
Orange Cameroon Chief Technical Officer Eric Diwouta Loth said that the experience of other Orange affiliates in Africa with Comverse’s products and services played a key role in selecting Comverse Voice HUB.
“By giving us the ability to easily launch additional services from third parties, the Voice HUB’s open environment will help us to quickly introduce new generations of applications to meet evolving customer expectations,” Loth said. “Being able to rapidly adapt to the requirements of the fast-paced and changing marketplace will enable us to maintain a qualitative edge in our competitive market.”
Comverse has provided Orange affiliates around the globe with products and services for many years. “We look forward to strengthening our ongoing partnership with Orange Cameroon, assisting them to increase subscriber satisfaction and generate new revenues,” said Dror Bin, President of Global Sales at Comverse, the world's leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management and IP communications.
Comverse Voice HUB is part of the Comverse HUB Value-Added Services, which spans voice, messaging, mobile internet and mobile advertising. Comverse HUB is a synergistic framework that enables service providers to maximise their business performance and augment their position in the market.

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