MTN and Ericsson sign multi-year infrastructure deal

MTN Shop   Ken Banks   Wikimedia CommonsThe deal will enable MTN to standardise the customer experience of its products and services in all its markets. (Image source: Ken Banks/Wikimedia Commons)MTN has signed a multi-year agreement with Ericsson to implement, support and manage Ericsson’s Order to Cash suite

As part of the agreement, Ericsson will replacement all of MTN’s legacy infrastructure with its new Charging System, Ericsson Multi Activation and Ericsson Multi Mediation across all MTN operations, enabling customers to activate new services more efficiently and to better monitor their data cost and usage. It will also allow MTN to respond more efficiently to customer related complaints.

This solution will enable MTN to standardise the customer experience of its products and services in all the markets where it is operational.

Ericsson’s Managed Services will allow MTN to easily launch services, thus increasing the latter’s capacity for innovation and speed that are essential for a sustainable and successful business differentiation.

Jyoti Desai, group chief technology and information office at MTN, said, “The new Ericsson Charging System will enable a host of new services like catalogue orchestrated charging, flexible refill and community charging, among several other different voice and data offerings for MTN’s over 220mn prepaid customers. Multi Mediation supports the retrieval and processing of user data from all network nodes, so that such data can be made available to the relevant IT back-end systems and billed in real time. Multi Activation provides MTN with fully automated real-time fulfilment capabilities.”

Ericsson has been a long-term partner for MTN, and has provided the operator with real-time charging capabilities since 1996.

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